Last updated: September 2026
What we cover
Tell us within 48 hours of delivery if your order arrives damaged or leaking, is the wrong item, is missing something, or is past its best-before date. We will replace it or refund you in full — your choice, not ours.
The window is 48 hours because ghee is perishable and we cannot verify how a jar has been stored after that.
What we do not cover
Taste, aroma, colour and texture vary between batches. Ghee is grainy and golden in cooler months and smooth in summer, and the flavour shifts with the season and the pasture. That variation is the point of real bilona ghee, not a fault, so it is not grounds for a return.
We also cannot take back a jar that has been substantially used, or one reported after the 48-hour window.
How to claim
Email care@ghreetam.com with your order number and a photo of the problem. An unboxing video helps most for damage or a missing item, but we will not refuse a claim for the lack of one — send what you have.
We reply within one working day.
Refund timeline
Approved refunds go back to your original payment method within 5–7 business days. Replacements are dispatched as soon as the claim is agreed.